Host and guest terms
VN-TERMS · Version 2026-09-17.2 · English
1. Provider and contact
Verinido is provided by Pablo Adrian Fernandez Terra, a Swedish sole trader, Södra Ligården 12, 425 30 Hisings Kärra, Sweden. Support: support@verinido.com; legal notices: legal@verinido.com; telephone: +46 73 412 29 67. Business disclosures are available through /operator and are supplied before a paid contract. This edition is prepared for launch, not yet in force. It applies only when explicitly presented and accepted for the relevant service; opening an account, reading this page or accepting an offer of partnership does not by itself activate paid services. Existing agreements keep their recorded version.
2. Who contracts with whom
Verinido provides booking, verification, payment-status and administration tools after a host and guest find each other. The host supplies the accommodation and contracts directly with the guest; Verinido is not the landlord. The host must disclose whether they act as a trader or a private individual. The platform service is separate from the accommodation contract. The accepted booking records the property, parties, dates, total price, house rules and cancellation terms. Mandatory rights take precedence over inconsistent provisions.
3. Host responsibilities and calendar
The host must have authority to let the property, maintain required registrations and permits, provide accurate descriptions and safe, lawful accommodation, honour confirmed bookings and keep availability current. Verinido does not support automatic synchronisation with other booking calendars. We strongly recommend using Verinido as the sole calendar for private rentals; its booking link can be shared or placed on the host's website. If other channels are used, the host must block unavailable dates before accepting bookings and bears responsibility for double bookings.
4. Guest responsibilities
The person booking must be at least 18, authorised to book for the group and provide accurate contact and traveller information. Guests must meet lawful identification requirements, pay the disclosed total, respect the agreed occupancy and house rules and report material problems promptly. An adult provides required information for children where appropriate. No term makes a guest automatically liable for unproven damage or prevents them from exercising statutory rights. Keep account access secure and notify support of suspected misuse.
5. Prices and payment
The host sets the accommodation and cleaning prices. The guest service fee is €30 plus 10% of accommodation and cleaning, including applicable VAT. The exact EUR total and any separately agreed deposit are shown before payment; a private deposit is not a Verinido-protected payment. The host pays €0 booking commission to Verinido. Stripe collects payment at booking. Funds may first reach the host's Stripe balance; a bank payout is eligible no earlier than 72 hours after local check-in, subject to verification, disputes and bank processing. Verinido is not an escrow provider and does not promise a bank receipt date. The host receives accommodation and cleaning less valid refunds/reversals; separately disclosed cancellation charges may apply. A payment is confirmed by the system, not a screenshot. Do not pay an unexpected recipient or disclose card/security codes to support.
6. Cancellation and refunds
For voluntary guest cancellation before arrival, the saved policy refunds accommodation and cleaning in full at least 14 days before check-in; 7–13 days refunds 50% of accommodation and all cleaning; less than 7 days refunds cleaning only. The platform fee is retained unless a mandatory right or a remedy for non-performance requires otherwise. Days use the property's local calendar. Host or system cancellation refunds the guest's paid total. The host cancellation charge equals the platform service fee for that booking and is shown before confirmation; it also applies to double bookings. It is not an unlimited penalty and does not restrict a guest's mandatory remedy if the host has not paid. Report unavailable accommodation through support immediately. No-show, early departure, serious defects and extraordinary events are reviewed on the evidence and applicable law; there is no automatic entitlement to charge an unproven damage claim. Refund processing and the bank's credit time are distinct. These rules do not replace statutory withdrawal rights for the separate platform service.
7. Verification, reviews and communications
Identity, property checks and system payment status provide evidence for informed booking decisions within the scope shown. Verified completed stays, ratings and reviews build a history for that host at that property; a new host starts a separate history. A check is not a guarantee of future conduct, uninterrupted availability or the resolution of every dispute. Reviews must reflect a genuine stay and must not contain unlawful content, threats or private identifiers. Users retain their content rights and grant only the permission needed to display and operate the service. Report unlawful content or errors to support; moderation decisions should include reasons and a route to challenge them.
8. Problems, suspension and liability
Contact support promptly with the booking reference and relevant evidence; immediate danger should be reported to emergency services. Verinido may proportionately restrict access for fraud, unlawful activity, security risks, non-payment or material breach, explaining the reason and allowing review where lawful. Closure does not erase existing payment or refund obligations. Each party remains responsible for its own obligations and proven breach. Verinido does not assume the host's accommodation obligations merely by providing tools, but remains responsible for its own service under applicable law. Nothing excludes liability that cannot lawfully be excluded, including mandatory consumer remedies. No blanket waiver of claims or unlimited user indemnity applies.
9. Version, language and disputes
English is the drafting master, with matching versions in Swedish, Spanish, Norwegian Bokmål, Danish and German. An English wording does not override mandatory consumer rights or a clearer promise in the language used to contract. Swedish law governs the platform agreement, without removing mandatory protection in the consumer's habitual residence or competent courts there. The accommodation contract remains separate. Send complaints to support@verinido.com or legal@verinido.com, including the booking reference, issue and requested remedy. You may approach ARN (arn.se) when competent, or your competent consumer body or court; an internal complaint is not a prerequisite to statutory remedies. Material changes are notified before taking effect, with new acceptance where required. No change silently rewrites an existing booking. If a term is invalid, mandatory law applies and the rest continues where lawful. Closure is available through account settings or support, without cancelling existing bookings or valid settlement obligations.
10. Statutory withdrawal and requests
Accommodation booked for specific dates normally falls outside the statutory 14-day distance-contract withdrawal right. We do not extend that exception automatically to Verinido's separate paid service. Where that right applies, you may withdraw within 14 days after the service contract is concluded, without giving a reason, by an unequivocal message to support@verinido.com or the postal address above. Model notice: ‘I withdraw from my Verinido platform service agreement; contract/booking reference; date contracted; name; address; date of this notice.’ A signature is needed only for a paper notice. The model is optional. A valid withdrawal is reimbursed within the applicable statutory time, ordinarily 14 days after notice, using the original method unless otherwise agreed without cost. Any deduction for work already provided requires the legally required prior information and express request for early performance; accepting general terms alone is not such a request or a waiver. The right is lost on full performance only if all legal conditions, including prior express consent and acknowledgement, are met. Withdrawal from the platform service is not automatically cancellation of the accommodation. The launch checkout must explain this distinction and provide the online withdrawal function wherever required.
11. Host-instructed reporting — processing terms
For guest-register processing performed solely on a host's documented instructions, the host is controller and Verinido processor. This clause forms the processing agreement only when accepted with the host's identified account and property connection. It is not a separate power of attorney requested by SES. Instructions cover collecting, validating, storing, transmitting, reconciling, correcting and returning the necessary guest/companion identity, contact, stay, payment and signature fields and authority receipts for that property, for the connected service's duration. The host determines lawful collection and required retention and informs travellers. Verinido processes only these instructions, including transfers, or binding law (notifying the host unless prohibited), flags unlawful instructions, binds authorised staff to confidentiality, and uses least-privilege access, encryption, audit trails, backups and recovery controls. It assists with rights requests, security, breach notification and impact assessments, and notifies the host without undue delay on becoming aware of a personal-data breach. HostUp supplies hosting/email as subprocessor; no guest-report payload is authorised for AI use by this clause. Additional subprocessors require equivalent written obligations and advance notice allowing a reasonable objection; if unresolved, the affected processing is paused or ended with export. Verinido remains responsible for subprocessors' performance. On ending, the host chooses return or deletion, including copies unless applicable law requires storage; retained data is isolated for that duty. Compliance information and reasonable audits are available, without restricting statutory inspection rights. Independent platform accounting, fraud prevention and statutory platform reporting remain separate controller purposes, not host instructions.
Privacy & cookies
VN-PRIVACY · Version 2026-09-17.2 · English
1. Controller and contact
Pablo Adrian Fernandez Terra, Södra Ligården 12, 425 30 Hisings Kärra, Sweden, is responsible for Verinido's platform processing. Contact support@verinido.com or legal@verinido.com, telephone +46 73 412 29 67. This notice describes account/support use and the services when enabled; publishing it does not activate booking or authority reporting. The host separately determines processing for accommodation and guest registers. Where Verinido only acts on the host's reporting instructions, the host is controller and the processing clause in the host terms applies. Stripe has its own controller responsibilities for relevant payments, fraud prevention and regulatory checks.
2. Information, sources and required fields
We process contact/account information, property and booking details, traveller names and required identity/contact/residence fields, dates of birth and required minor/companion information, signatures, payment references/status, verification results, messages, support evidence, reviews, partner applications/attributions and security/acceptance records. Sources are you, the booking adult or host, Stripe, and relevant official records. Give other travellers this notice before submitting their data; their data is not automatically covered by your contract or consent. Required fields are identified in the relevant flow; missing necessary information can prevent verification, booking or lawful reporting. Do not upload identity scans, sensitive health information or card details into ordinary message fields. Payment/identity documents are collected by the designated Stripe process, not stored as identity-document copies in Verinido's MySQL database.
3. Purposes and legal bases
GDPR Article 6(1)(b): administering the user's requested account, platform contract, booking tools and partner remuneration where necessary for that person's contract. Article 6(1)(c): accounting/tax obligations and applicable platform reports, including Spanish reporting where the operator is obliged. On host-instructed reporting the host determines its lawful basis; the host-processing clause limits our instructions. Article 6(1)(f): proportionate security, fraud prevention, claims handling, genuine-review integrity and administering companion details where necessary and not based on another ground, subject to balancing your interests and objection rights. Article 6(1)(a): optional marketing and non-essential tracking where offered; withdrawal does not affect earlier lawful processing. We do not treat terms acceptance as blanket consent. Special-category data or biometric processing requires an additional applicable Article 9 basis and information in the relevant verification flow; this notice is not biometric consent.
4. Recipients and providers
Only necessary data is shared with the relevant host/guest, authorised operations staff, HostUp (hosting and email in Sweden), Stripe (payment, Connect and identity services; relevant European entities include Stripe Payments Europe, Limited and Stripe Technology Europe, Limited), and competent authorities for applicable SES, VUDA or tax reports. OpenAI Ireland Ltd. supplies AI assistance for enabled text/guide, evidence-assistance or partner-assessment features, not general access to the database. The specific feature determines the selected input. Providers' current notices are at hostup.se, stripe.com/privacy and openai.com/policies. We do not sell traveller data or give partners general access to guest identities. Receiving an authority report does not make the authority our processor.
5. AI and international processing
AI-assisted text and translations require review; an output is not an official finding. Partner assessment uses relevant network access (25), communication (20), language (15), motivation (15), sales/relationships (15) and ethics (10); 70/100 and no disqualifying risk are prerequisites, not a promise of a place. Direct identifiers are removed before scoring, though free text can still identify someone. Ask support to correct data, challenge an outcome or obtain effective human review. No significantly consequential solely automated selection may be activated without its applicable legal basis and safeguards. AI/Stripe processing can involve the USA and other countries outside the EEA. Transfers require an applicable adequacy decision or contractual safeguards such as EU standard contractual clauses with necessary supplementary protection; ask legal@verinido.com for the safeguards for your processing. We do not promise all provider processing stays in Sweden or that an API storage setting eliminates provider security retention.
6. Retention and deletion
Ordinary contact-form content is scheduled for removal after 90 days and sent email bodies after 30 days; necessary dispute/accounting evidence is retained separately for its purpose. Account deletion normally has a 30-day safety delay; open bookings, payments or legal duties can require restricted retention, which we explain. Rejected/withdrawn partner application details expire after six months; the reserve list also expires after six months. Optional guest-offer consent expires after 24 months; on withdrawal/expiry the marketing address is removed within 30 days and limited consent evidence is retained for 36 months. Accounting records are kept through the seventh year after the calendar year in which the financial year ended. Guest-register records use the applicable host duty (where the Spanish three-year register rule applies, three years after the service ends), not a blanket rule for every user. Booking, review, signature and claim evidence lasts for the relevant contract/history purpose or applicable claim period, with restriction during a specific dispute/legal hold and deletion or anonymisation when no longer needed. Backup copies are restricted to recovery and expired data must be removed again after restoration; deletion is not instant erasure of every backup. Stripe may retain data under its independent obligations; Verinido keeps verification status and necessary references rather than identity documents.
7. Rights and complaints
You may request access, correction, erasure, restriction and portability where GDPR provides them, object to legitimate-interest processing and direct marketing, and withdraw consent. Contact support; we use proportionate identity checks. We normally answer within one month; a permitted extension and its reason are communicated within that month. You may complain to IMY (imy.se), AEPD (aepd.es) or your competent supervisory authority, without first completing our complaint process. For host-controlled records we forward your request to the responsible host and assist them. Necessary retention is explained rather than treating account deletion as automatic erasure of legal evidence.
8. Cookies, browser storage and updates
The essential Secure/HttpOnly __Host-verinido_session cookie supports login for up to 30 days; logout/revocation ends access sooner. Requested demo functions store example users, properties, bookings and reviews in browser localStorage (verinido-* keys) until reset or browser-site-data deletion; do not enter real identity documents into a demo. Such storage is not a server booking. Necessary security/payment storage may also be used by Stripe when opening its hosted services, under its notice. No permission for advertising or optional analytics is implied: such tools require a separate choice before activation where required and a way to withdraw it. Clearing essential storage may sign you out. This is information, not an agreement to unrelated processing. Material updates are announced with a new dated version; archived notices remain available.
Partner agreement
VN-PARTNER · Version 2026-09-17.2 · English
1. Relationship and eligibility
The partner relationship is with Pablo Adrian Fernandez Terra operating Verinido; contact support@verinido.com, Södra Ligården 12, 425 30 Hisings Kärra, Sweden. A partner is an independent promoter, not an employee or authorised representative solely by this agreement, subject always to the actual relationship and mandatory law. Applying, receiving an offer or accepting interest does not itself activate a partnership. Activation requires the approved onboarding, agreement and payout/verification requirements. Community partners must demonstrate authority for their communities; external language places are separate.
2. Permitted promotion
Explain the service accurately, identify commercial incentives and follow community rules and applicable advertising law. Obtain permission where required, respect refusals and use an appropriate language. Spam, scraping, mass unsolicited contact, deceptive claims, guaranteed-income promises, self-referrals and misrepresentation are prohibited. A partner cannot bind Verinido, amend booking terms, collect guest payments or make commitments on Verinido's behalf. No exclusivity over a host or community arises except through an expressly confirmed allocation.
3. Attribution and review
Attribution requires a valid partner link and the host's active confirmation; the first valid confirmation governs under the recorded attribution rules. Existing valid host attributions are not overwritten by later community changes. No reward is split between two partners for the same qualifying booking. Challenges should be reported with evidence within 14 days of discovery, without removing rights that cannot lawfully be time-limited. A previously registered host or self-referral does not acquire a new reward merely by following a link. Allocation of communities does not itself prove attribution of every host there.
4. Commission and payment
The reward is the greater of €10 or 20% of Verinido's service fee excluding VAT per qualifying completed stay. The attribution and accepted partner agreement must be valid, the booking paid, the stay completed and the applicable dispute/refund window passed. Clicks and registrations alone earn nothing. Qualified amounts are grouped monthly for settlement through Stripe on the 15th following the applicable period, subject to a ready payout account and lawful holds; this is not a guaranteed bank credit date. Refund, fraud or chargeback adjustments are recorded with a reason and may be challenged. No arbitrary withholding or unspecified charge is authorised. Partners handle their own tax/invoicing duties; no minimum income is promised.
5. Data and confidential information
Use only information needed for authorised promotion and administration. Do not export, sell, scrape or reuse traveller data. Protect credentials and confidential business information and report suspected breaches promptly. Each party must comply with its actual data-protection role; this agreement alone is not a data-processing agreement or authority to report to SES for hosts. Verinido's privacy notice explains application, verification, attribution and payment processing. Confidentiality does not prevent lawful reporting to authorities or exercising statutory rights.
6. Pauses, termination and versions
A partner can request closure through support. Verinido may suspend new activity or end participation proportionately for material breach, fraud, legal/security reasons or the accepted activity rules, with reasons and review unless prohibited. Urgent protective action can precede notice. Existing valid host attribution is preserved; inactivity closes the link and stops new accrual after deactivation without erasing previously earned or created amounts, which retain their qualification/reversal rules. Reactivation after losing a place requires a new application. Material changes require advance notice and any necessary new acceptance; the current accepted version continues for recorded past entitlements. The platform clauses on complaints, mandatory rights, language and applicable law apply insofar as relevant, not the guest's accommodation cancellation rules. No label in these terms overrides the actual legal nature of the relationship.
7. Activity, pauses and communities
These rules apply only when this schedule is presented and accepted for the activated programme. Community partners manage verified own communities and do not use external language places; external partners use assigned language capacity. Check in using ‘Start workday’, selecting communities or own network, with the current date in your time zone; no sales quota or daily results report. Without check-in: reminder at 14 days, final warning at 21, deactivation at 28. Accepted pauses preserve the place/groups and stop the inactivity clock, up to 183 days in a rolling 12 months. Own-community check-ins are separate: after 30 days without one a warning is sent; after another 14 days the previous external partner may work there too. Hosts belong to the first partner they validly confirm; rewards are never split. A verified group administrator takes responsibility for new contacts in their own community; earlier external host attributions remain. Assignments, review and objections are handled in the dashboard/support. Pause and inactivity are capacity rules, not guaranteed employment or a requirement to work set hours.
